All orders placed and paid for via Credit Card or PayPal will be shipped on the same day, as long as the payment is realized before 13:00 pm on a working day. Orders paid for at a later time will be shipped on the next working day.
Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client through our Customer Support. The order will not be shipped until we receive an answer to our message. If no answer is received, the order will be canceled and its payment reimbursed to the client.
Upon payment confirmation, the customer will receive a confirmation e-mail with the respective invoice.
Orders are delivered from Monday to Friday, with the exception of national or local holidays, at the address provided by the customer when placing the order.
The customer may receive the order at whatever address he/she prefers (with the exception of PO Boxes). He/she should provide an address where he/she will be between 9 am and 7 pm. The carrier will then attempt to deliver the order at the address indicated by the customer.
Warning: Choosing a specific delivery time is not possible, as deliveries are conditioned by the routes defined by the carrier on the respective delivery date.
Providing an incorrect or incomplete address may lead to the parcel being returned to Yourself Apparel, which means additional shipping costs for the client if he/she desires for the parcel to be resent. As such, we recommend the customer makes sure that the delivery address provided when placing the order is complete and accurate. Once the order is placed, it is no longer possible to change either the delivery address or the billing details.
At Yourself Apparel, for Portuguese orders, the delivery will be fulfilled by CTT Express or CTT. For Spanish orders, the delivery will be fulfilled by NACEX or CTT. For the rest of Europe and World, the delivery will be fulfilled by CTT - Portugal Post Office.
Delivery Deadlines & Shipping Costs
CTT - Portugal Post Office - From 7,99€ (Europe - 3 to 5 Days)
All products in the "Sneakers" and "Workout at Home" categories are only shipped two work days after payment of the order.