If the reason for the order returning was Yourself Apparel’s responsibility, we will bear the shipping costs (for example: defective products or products different from those ordered).
For the reimbursement to be made, independently of the payment method, the customer needs to provide his banking data.
The customer can choose to be reimbursed via bank transfer, or by means of a reimbursement coupon to be applied to a future order. The coupon will remain valid for 12 months from its creation. After that, no further reimbursement will be issued.
If the reason for the failed delivery and consequent return of the order is of the responsibility of the carrier, independently of the payment method chosen, the customer should get in touch with Yourself Apparel so we can solve the situation with the carrier.
The customer can only cancel the order as long as it has not yet been processed. If that's the case, he/she will have to contact Yourself Apparel, by email [email protected]
Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.
Should the customer wish to return one or more items, this can be done within 15 days after receiving the order, as long as the following conditions are fulfilled:
• The customer has the purchase invoice;
• The products must be returned with a label and under the same conditions in which they were received;
• The products cannot have any odor, use mark or any other change, including being washed by the customer.
To exercise the right of return, the customer must contact our Customer Support. It will be necessary to specify the order number, description(s) or reference number(s) of the product(s) to be returned, and how the reimbursement is to take place. Reimbursement is possible either via bank transfer or by means of a reimbursement coupon that will remain valid for 12 months after it is issued, after which no further reimbursement can be issued.
The customer also needs to check if the product(s) he/she wishes to return was/were acquired as part of any promotional campaign, and if, for that reason, he/she received any free product(s). If that is the case, it will be necessary not only to return the product(s) in question, but also the gift added for free. Both are required to comply with the aforementioned guidelines.
It is up to the customer to send the item(s) to the following address:
Rua do Refujão, Nº728
Should any item be received and not comply any of the above-mentioned conditions, the customer will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from the above-mentioned facilities, paying for the collection costs.
The customer will have to return the item(s), request the respective reimbursement, and subsequently place a new order.
The entire return process is described in detail in the item Returns.
Yourself Apparel will do everything in its power to reimburse the customer as quickly as possible. There is, however, a maximum reimbursement period of 15 days from the day the product arrives at the above-mentioned warehouse.
For the reimbursement to take place, independently of the payment method, the client must provide his bank data.
The customer may also choose to be reimbursed via discount coupon, regardless of the original payment method used. This coupon will remain valid for 12 months from its creation date, after which it will be impossible to issue any further reimbursement.
Being Yourself Apparel notified and if there is confirmation of an error in the shipped product(s) or flawed product(s) have been shipped, Yourself Apparel will bear the costs of their return by collecting the product(s) in question at the delivery address.
With this purpose in mind, a collaborator from Yourself Apparel 's Customer Service team will get in touch with the customer to schedule the aforementioned collection and to provide any additional clarification on this matter.
In case the customer wants to return the product and there is not any error associated with Yourself Apparel, the return costs will be supported by the client.